Application Processing

Flexible application submission for your customers

Customers are able to submit applications through a variety of different channels. This increasing number of channels greatly adds complexity of processing these applications.  DMS has the experience in processing a broad assortment of structured and unstructured application forms, across a range of industries.

DMS has extensive experience in the processing of physical and electronic customer applications by utilising advanced data capture technology. Our application processing service reduces your operational costs and allows you to concentrate on your principal business activities. Our multi-channel application processing document solution combines and automates application processing and delivers validated and accurate data to your internal workflows and systems.

  •          Optical and Intelligent Character Recognition (OCR/ICR) technology is utilised to recognise handwritten and machine-printed characters, read  scanned images and extract relevant data fields
  •          Sorting and classification of documents with intelligent document recognition software
  •          Barcode and data matrix recognition and Optimal Mark Recognition (OMR) for check boxes
  •          Automated and manual validation and enrichment of data using reference databases, directories, etc to enhance data accuracy
  •          Workflow execution and application of business rules to accelerate or replace manual processing
  •          Service level performance and reporting is provided through a standard monitoring system

The service provided will be customised to reflect your requirements:

  •          On-site or off-site delivery of service, in response to regulatory or legislative requirements
  •          Single or multi-site application processing, in response to geographic, language and operational availability requirements

Examples of the customer applications we have processed include:

  •          Credit Card Application
  •          Customer Service Application
  •          Job Application
  •          Loan Application
  •          Mortgage Application
  •          New Account Application
  •          Student Application

If your organisation wants to eliminate paper, decrease the cost of your application process and provide your customers with a multi-channel application process experience, then contact us to discuss our intelligent capture and process automation services.